Consumer Information - File a Complaint
Please contact the Office of Regulatory Staff (ORS) to attempt to informally resolve an issue prior to filing a formal complaint with the Commission. Please note that the ORS is a state agency separate from the Public Service Commission (PSC), and the ORS's duties and functions are separate and distinct from the PSC.
INFORMAL COMPLAINT/INQUIRY
The Consumer Services Division of the South Carolina Office of Regulatory Staff (ORS) is responsible for assisting the public with complaints against regulated public utilities.
This division can be reached at 1-800-922-1531 or 803-737-5230 between the hours of 8:30 a.m. and 5:00 p.m., Monday through Friday.
Their mailing address is:
Office of Regulatory Staff
Consumer Services Division
1401 Main Street, Suite 900
Columbia, SC 29201
You may also visit their website at www.ors.sc.gov.
FORMAL COMPLAINT
If you wish to file a formal complaint with the Commission, click on the PSC Complaint Form link below to access the paper form or the PSC Online Complaint Form link to file a complaint online.
Please note that, by filing a complaint with the Commission, you are requesting a hearing with the Public Service Commission. You will be expected to appear before the Commission at this hearing. You may retain a lawyer of your choice for this hearing or you may choose to represent yourself as a pro se litigant. To learn more about the pro se litigant process including resources like what to expect and legal resources (See Appendix A), please review the PSC's Pro Se Litigant Guide at this link.
Pro Se Litigant Guide |
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LETTER OF PROTEST
If you wish to file a letter of protest with the Commission, you may use the Letter of Protest Form.