Commission Policies and Procedures
Click here for our administrative procedures docket, Docket No. 2005-83-A
Other Administrative Matters:
- Docket 2008-184-A: Order No. 2010-347 - Order Granting Request for Confidential Treatment of Annual Reports - Verizon Select Services, Inc. - Request for Confidential Treatment of Annual Reports (PDF)
- Docket 2005-91-A: Order No. 2005-186 - Order Granting Joint Authority to Commission Staff and Office of Regulatory Staff - Request of Commission Staff to Issue an Order Allowing Staff, in its Discretion, to Grant a 30 Day Extension of Time, Upon Request From Public Utility, to file Regularly Scheduled Reports such as Annual Reports and Quarterly Reports (PDF)
- Best Practices and Procedures for Video Hearings in Certification Proceedings at the South Carolina Public Service Commission and Heard by a Duly Appointed Hearing Examiner (PDF)
Settlement Policies and Procedures
Customer Complaints Procedures:
Customer Complaint Procedures (Updated December 2025)
Other Guidelines:
Guidelines for Site Visits and Educational Tours (Updated December 2025)